Failed

WEBHOOK EVENTS.REDEMPTION.FAILED

redemption.failed

{
  "order": null,
  "holder": null,
  "voucher": null,
  "campaign": null,
  "customer": {
    "id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
    "name": "Jane Doe",
    "email": "[e-mail]",
    "object": "customer",
    "metadata": {
      "lang": "en",
      "region": "EMEA"
    },
    "source_id": "test_customer_id_2"
  },
  "created_at": "2024-02-02T12:12:12.919Z",
  "redemption": {
    "id": "rf_0e3ac5685ba431c104",
    "date": "2024-02-02T12:12:12.918Z",
    "object": "redemption",
    "result": "FAILURE",
    "status": "FAILED",
    "customer": {
      "id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
      "name": "Jane Doe",
      "email": "[e-mail]",
      "object": "customer",
      "metadata": {
        "lang": "en",
        "region": "EMEA"
      },
      "source_id": "test_customer_id_2"
    },
    "metadata": {},
    "customer_id": "cust_1g637SqVZnkdPNdAIZ7Ra879",
    "tracking_id": "track_Pw6r3ejnml43kIwNS4Zj09KZ67xOfLUy",
    "failure_code": "no_applicable_redeemables",
    "failure_message": "No applicable redeemables"
  },
  "promotion_tier": null
}

The EVENTS.REDEMPTION.FAILED event indicates that the redemption process encountered issues while applying the voucher codes or promotions tiers. As a result, the redemption was unsuccessful.

This event is used in a webhook configured in Project settings in Voucherify dashboard.

This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.

Body

application/json

Event data object schema for redemption.failed.

customer · Simple Customer · object

Simplified customer data.

Show child attributes

order · Simple Order · object

Order information.

Show child attributes

campaign · Simple Campaign · object

Simplified campaign data.

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voucher · Simple Voucher · object

Simplified voucher data.

Show child attributes

holder · Simple Customer · object

Details about the redeemable holder.

Show child attributes

promotion_tier · Simple Promotion Tier · object

Simplified promotion tier data.

Show child attributes

promotion_stack · Simple Promotion Stack · object

Simplified promotion stack data.

Show child attributes

redemption · Simple Redemption · object

Simplified redemption data.

Show child attributes

created_at · string<date-time>

Timestamp representing the date and time when the redemption failed in the ISO 8601 format.

Example:

"2024-01-01T11:11:11.111Z"

Response

200

Webhook accepted